Refund policy

We dont have return or refund policy all Sales are final ( In rare case we can provide product cost as store credit). if there any damage for the product you can request for a exchange . we will investigate and take a needfull action for that case.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pasolid.com. 

If your return is accepted, please send the product to our warehouse at the following address:

Paacho Apparels Pvt. Ltd.
Pasolid
No.23, Sri Vidhya Nagar 1st Street,
Masco Nagar, Vivekananda Nagar,
Tiruppur, Tamil Nadu, 641603
GST No: 33AANCP8090P1ZK

Instructions for Return:

  1. Include the original packaging.
  2. Write a brief note stating the reason for the return, your order ID, and the exchange product details (if applicable).

Shipping 

  • You are responsible for the shipping charges to our warehouse.
  • Once the product reaches our warehouse, our team will contact you for further processing.
  • For exchanges, our team will inform you of the forward shipping charges based on the weight or size of the parcel. You can make the payment to our bank account. After payment confirmation, we will arrange for the exchange product to be sent to you.
  • For store credit, once the product reaches our warehouse, our team will provide you with a unique code for your next purchase on our website.

Important Information:

All exchanges and returns are time-consuming processes. Please ensure you have the following information ready before requesting a return or addressing any issues with your order, or your request may be canceled:

Data Required for Return:

  1. An unboxing video of the parcel (the product you received).
  2. Five pictures of the product from different angles.
  3. The original packaging is mandatory for returns.
  4. All labels and tags should be properly attached.
  5. A self-attested note with your reason for return, order ID, and exchange product details (if applicable).

You can always contact us for any return question at support@pasolid.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 please contact us at support@pasolid.com.